Frequently Asked Questions
We’ve compiled a list of answers to common questions.
How much does it cost?
EasySendy has 3 different plans on Pricing page. EasySendy plans start at $19 per month.
Do I need a server to use EasySendy Products?
No, EasySendy Pro is fully hosted on secure servers so there is no need to add any server / hosting from your end.
Do I have to verify my contacts?
No, EasySendy Pro doesn’t require you to verify any emails in your lists. Although, it is recommended for you to get your email list verified and cleaned before starting campaigns with EasySendy.
Why do I need to add an email delivery server to EasySendy Pro and EasySendy Pro Plans?
In order to send outgoing emails through EasySendy Free and EasySendy Pro, you need to add email delivery server to your EasySendy account. Email campaign is sent to your delivery server and then this server delivers your email to your subscriber email list from EasySendy. Without adding email delivery server, your email campaign will not be delivered to your subscribers.
How reliable are email deliveries?
As we use your email delivery server account to deliver emails, you’ll benefit from their fantastic deliverability rates.They also fully support Domain Keys Identified Mail (DKIM) and Sender Policy Framework (SPF), so your emails will have the best chance of being read.
Is it easy to set up?
Yes! It is quite easy. Once you signup for EasySendy Free and EasySendy Pro Plan, we walk you through every step of the process and after this you would be able to configure and integrate email delivery service provider of your choice with EasySendy. Following this, you can upload an email list, add subscriber web pop forms to your website, create email campaign and start sending email campaign. On average, our users start sending their first campaign in under 20 minutes.
How bounce and complaint reports are handled?
As soon as you add a third party email delivery server into your EasySendy Free and EasySendy Pro account, bounce and complaint files are added automatically into your email delivery server account. After you receive any bounce and complaint reports, that email get marked accordingly into your email list. Whereas any complain of subscriber responsibility is yours and EasySendy is not responsible of your list and your list just belongs to you and so all liability and responsibility related to it also.
Does EasySendy manage email lists?
Yes, EasySendy Free and EasySendy Pro provides a link through which your emails can be unsubscribed. EasySendy Free and EasySendy Pro automatically unsubscribe them if they bounce or receive complain.Email Lists uploaded by the user/ customer of EasySendy Free and EasySendy Pro inside their EasySendy account is the sole liability and responsibility of the user/ customer. The Email List belongs to customer and EasySendy will not share any copy of any means to other customer or itself for use.
Which email delivery servers does EasySendy supports?
EasySendy Free and EasySendy Pro connects with all major email delivery providers. Recommended partners include Amazon SES, Aritic Mail, MailGun. Apart from these you can also add other email delivery servers from Mandrill, SparkPost, SendGrid, Dyn, MailJet.
Can I add third party email list?
Sorry, we do not welcome email lists from third party vendors. When you upload an email list, it should be clean, bounce and complaint should not be above 3% and 0.1% respectively.
Having bounce and complaint above these mentioned limits, your email delivery service provider may suspend your account.
What are the rules imposed after I start using EasySendy?
After you start using EasySendy Plans for sending email campaigns, you should follow the guidelines very carefully.
Do email delivery providers impose any sending limits?
Yes. Initially, all email delivery service providers impose limit on sending emails and email sending speed. You can even speed this up by requesting extended access after having good email sending reputation.
How do I know how well a campaign performed?
EasySendy Plans provide a detailed report on the outcome of every campaign you send, including opens, bounces, complaints and more.
What Support I will receive after purchase of EasySendy Plan?
We have created plenty of tutorials and documents which can help you get started and use EasySendy Plan features. Have a look through these documents here.
Even if you have any doubt or troubleshoot some issue, feel free to contact us at support@easysendy.com
If I'm importing a list from another provider (e.g. MailChimp), do I have to re-verify my subscribers?
Absolutely not. Your emails can be sent right away. But, it is recommended for you to get your email list verified and cleaned before starting campaigns with EasySendy.
What payment options do you accept?
We currently accept payments made through Visa, MasterCard, Discover and American Express Credit Cards through Razorpay, 2Checkout payment gateway and payment made through PayPal is also accepted.
Am I agreeing to a contract when I take a free version of EasySendy Plan?
No! You are under no obligation when you sign up for a free subscription of EasySendy Plans.
Which payment gateway do you use?
Currently, we use 2Checkout, Razorpay, Stripe and PayPal payment gateway for payment processing and subscription management.
Do you store my credit card information?
No! We do not store any of your credit / debit card information; they are saved on Stripe, Razorpay, 2Checkout or Paypal servers.
Can I cancel my subscription anytime?
Yes! You can cancel at any time from Billing and Subscription page of your account.
Can I take out data before cancelling EasySendy Plan Subscription?
Yes, you can easily export all email list and campaign stats data from EasySendy Dashboard before cancelling your account.