Frequently Asked Questions

     No, EasySendy Pro is fully hosted on secure servers so there is no need to add any
     server / hosting from your end.

      No, EasySendy Pro doesn’t require you to verify any emails in your lists. Although, it is

      recommended for you to get your email list verified and cleaned before starting campaigns with

      EasySendy.

      In order to send outgoing emails through EasySendy Free and EasySendy Pro, you need to add

      email delivery server to your EasySendy account. Email campaign is sent to your delivery server

      and then this server delivers your email to your subscriber email list from EasySendy. Without
      adding email delivery server, your email campaign will not be delivered to your subscribers.

      As we use your email delivery server account to deliver emails, you’ll benefit from their fantastic

      deliverability rates.They also fully support Domain Keys Identified Mail (DKIM) and Sender Policy

      Framework (SPF), so your emails will have the best chance of being read.

      Yes! It is quite easy. Once you signup for EasySendy Free and EasySendy Pro Plan, we walk you

      through every step of the process and after this you would be able to configure and integrate

      email delivery service provider of your choice with EasySendy. Following this, you can upload an

      email list, add subscriber web pop forms to your website, create email campaign and start

      sending email campaign. On average, our users start sending their first campaign in under 20

      minutes.

      As soon as you add a third party email delivery server into your EasySendy Free and

      EasySendy Pro account, bounce and complaint files are added automatically into your
      email delivery server account. After you receive any bounce and complaint reports, that email
      get marked accordingly into your email list. Whereas any complain of subscriber responsibility is

      yours and EasySendy is not responsible of your list and your list just belongs to you and so all

      liability and responsibility related to it also.

      Yes, EasySendy Free and EasySendy Pro provides a link through which your emails can be

      unsubscribed. EasySendy Free and EasySendy Pro automatically unsubscribe them if they

      bounce or receive complain.Email Lists uploaded by the user/ customer of EasySendy Free      and EasySendy Pro inside their EasySendy account is the sole liability and responsibility of

      the user/ customer. The Email List belongs to customer and EasySendy will not share any copy

      of any means to other customer or itself for use.

       EasySendy Free and EasySendy Pro connects with all major email delivery providers.

       Recommended partners include Amazon SES, Aritic Mail, MailGun. Apart from these

       you can also add other email delivery servers from Mandrill, SparkPost, SendGrid,

       Dyn, MailJet.

       Sorry, we do not welcome email lists from third party vendors. When you upload an email

       list, it should be clean, bounce and complaint should not be above 3% and 0.1% respectively.

       Having bounce and complaint above these mentioned limits, your email delivery service

       provider may suspend your account.

       After you start using EasySendy Plans for sending email campaigns, you should follow

       the guidelines very carefully.

       Yes. Initially, all email delivery service providers impose limit on sending emails and

       email sending speed. You can even speed this up by requesting extended access

       after having good email sending reputation.

      EasySendy Plans provide a detailed report on the outcome of every campaign you send,

      including opens, bounces, complaints and more.

       We have created plenty of tutorials and documents which can help you get started

       and use EasySendy Plan features. Have a look through these documents here.

       Even if you have any doubt or troubleshoot some issue, feel free to contact us at

       support@easysendy.com

      Absolutely not. Your emails can be sent right away. But, it is recommended for you to get

      your email list verified and cleaned before starting campaigns with EasySendy.

       We currently accept payments made through Visa, MasterCard, Discover and American

       Express Credit Cards through Razorpay, 2Checkout payment gateway and payment

       made through PayPal is also accepted.

      No! You are under no obligation when you sign up for a free subscription of EasySendy Plans.

       Currently, we use 2Checkout, Razorpay, Stripe and PayPal payment gateway for

       payment processing and subscription management.

       No! We do not store any of your credit / debit card information; they are saved on Stripe,

       Razorpay, 2Checkout or Paypal servers.

       Yes! You can cancel at any time from Billing and Subscription page of your account.

       Yes, you can easily export all email list and campaign stats data from EasySendy Dashboard

       before cancelling your account.