Frequently Asked Questions
We've compiled a list of answers to common questions.
- How much does it cost?
View our plans or use our savings calculator at homepage.
- Do I need a server to use EasySendy Pro?
EasySendy Pro is fully hosted on secure servers so there is no need to add any server / hosting from your end.
- Do I have to verify my contacts?
No, EasySendy Pro doesn’t require you to verify any emails in your lists.
- Why do I need to add SMTP relay / delivery server to EasySendy Pro account?
In order to send outgoing emails through EasySendy Pro, you need to add SMTP relay / delivery server to your EasySendy Pro account.
Email campaign is sent to your delivery server and then this server delivers your email to your subscriber email list from EasySendy Pro.
Without adding SMTP delivery server, your email campaign will not be delivered to your subscribers.- How reliable are email deliveries?
As we use your SMTP relay account to send emails, you’ll benefit from their fantastic deliverability rates. They also fully support Domain Keys Identified Mail (DKIM) and Sender Policy Framework (SPF), so your emails will have the best chance of being read.
- Is it easy to set up?
Yes! It is quite easy. Once you signup for EasySendy Pro Plan, we walk you through every step of the process and after this you would be able to configure and integrate email service provider of your choice with EasySendy Pro. Following this, you can upload an email list, create email campaign and start sending email campaign. On average, our users start sending their first campaign in under 10 minutes.
- How bounce and complaint reports are handled?
As soon as you add a third party SMTP relay server into your EasySendy PRO account, bounce and complaint files are added automatically into your SMTP relay account. After you receive any bounce and complaint reports, that email get marked accordingly into your email list.
Whereas any complain of subscriber responsibility is yours and EasySendy Pro is not responsible of your list and your list just belongs to you and so all liability and responsibility related to it also.
- Does EasySendy Pro manage email lists?
Yes, EasySendy Pro provides a link through which your emails can be unsubscribed. EasySendy Pro automatically unsubscribe them if they bounce or receive complain.
Email Lists uploaded by the user/ customer of EasySendy Pro inside their EasySendy Pro account is the sole liability and responsibility of the user/ customer. The Email List belongs to customer and EasySendy Pro will not share any copy of any means to other customer or itself for use
- Which SMTP relay servers does EasySendy Pro supports?
EasySendy Pro connects with all major SMTPs including Amazon SES, Mandrill, SendGrid, Sparkpost, Leadersend, Dyn, Elasticemail, MailGun, SendinBlue, MailJet, TipiMail and MailerQ.
- Can I add third party email list?
Sorry, we do not welcome email lists from third party vendors. When you upload an email list, it should be clean, bounce and complaint should not be above 3% and 0.1% respectively. Having bounce and complaint above these mentioned limits, your SMTP relay service provider may suspend your account.
- What are the rules imposed after I start using EasySendy Pro?
After you start using EasySendy Pro for sending email campaigns, you should follow the guidelines very carefully.
- Do email service providers impose any sending limits?
Yes. Initially, all SMTP service providers impose limit on sending emails and email sending speed. You can even speed this up by requesting extended access after having good email sending reputation.
- How do I know how well a campaign performed?
EasySendy Pro provide a detailed report on the outcome of every campaign you send, including opens, bounces, complaints and more.
- What Support I will receive after purchase of EasySendy Pro Plan?
We have created plenty of tutorials and documents which can help you get started and use EasySendy Pro features. Have a look through these documents here.
Even if you have any doubt or troubleshoot some issue, feel free to contact us at support@easysendy.com- If I'm importing a list from another provider (e.g. MailChimp), do I have to re-verify my subscribers?
Absolutely not. Your emails can be sent right away.
- What payment options do you accept?
We currently accept payments made through Visa, MasterCard, Discover, and American Express Credit Cards through 2Checkout payment gateway and payment made through PayPal is also accepted.
- Am I agreeing to a contract when I take a free version of EasySendy Pro?
No! You are under no obligation when you sign up for a free subscription of EasySendy Pro.
- Which payment gateway do you use?
Currently, we use 2Checkout and PayPal payment gateway for payment processing and subscription management.
- Do you store my credit card information?
No! We do not store any of your credit / debit card information; they are saved by our payment processing partner – 2Checkout.
- Can I cancel my subscription anytime?
Yes! You can cancel at any time from Billing and Subscription page of your account.
- Can I take out data before cancelling EasySendy Pro Subscription?
Yes, you can easily export all email list and campaign stats data from EasySendy Pro before cancelling your account.